Improving service delivery

The Honorable Chief Secretary to The Government of Malaysia, Y. Bhg Dato' Sri Dr. Ali bin Hamsa is our new Ketus Setiausaha Negara. His approaches in dealing with the government servants is really different compare to the previous one. His smile, openness, good listener and tolerant gave more happiness to the government servants to serve better for the nation. Hence, for sure its will improve government servants motivation's and spirit of works.

During job visit of Y. Bhg. Ketua Setiausaha Negara (Chief Secretary to The Government of Malaysia) to Perak on October 4th 2012, I asked the KSN regarding on his opinion about several government departments that still imposed to the customer to take off their shoes (menanggalkan kasut) when entering the counter.

The honorable KSN answered that it all depends to the head department to set rules and regulations to the customers. In this case, the KSN gave options to the head departments to decide.

Meanwhile, I would like to share my opinion's that majority of my PTD batch's agreed with me that the customer should be allowed to enter the service counter with their shoes.

Thank you.
 

IMPROVING CUSTOMER SATISFACTION

I can't understand why some government offices imposed to their customers/clients to take -off their shoes or sandals before entering the office. For instance at the Pejabat Agama and also some at the Baitulmal at the State level.

The related department might said for hygienic reasons. My answer is "then, why the department need to outsource cleaner service?

I can't accept this issue. I believed that many customer doesn't want to do so. It is unacceptable.

For example, I will not enter any shop lots that imposed the same rule which is to take-off the shoes.

People said that small effort, generate big result.

In order to improve customer satisfaction especially in Malaysia public service, I would like to suggest to the higher authority to abolish this unneeded rules.

Therefore, all customers and clients can enter the particular department with their shoes and sandals.

In this, for sure will increase the customer satisfaction.

Thank you.

TIPS TO REDUCE SPAM - PART 2

As in Part 1, I already explained the definition of Spam and how to distinguish Spam.

In this posting, I will details how to reduce Spam.

1. Don't reply to Spam - many spammers will put 'unsubscribe' function into their e-mails. By responding, users are actually verifying that the user's account is active. This can deluge the users for the spam mails.
2. Don't open Spam - some spam messages are programmed to contain web bugs, which notify the senders when an e-mails has been opened. The notification is a positive sign to spammers that the users e-mails is valid.
3. Never used 'remove' options in a Spam - because using the 'remove' option is same as replying to a spam.
4. Never buy anything advertised in Spam - Spammers exists when there are people purchase what the spammers peddle in the e-mails. By not purchasing the advertised in spam, the spam might be stopped.
5. Don't publicly disclose your e-mail address - Only give out your e-mails address where there is justifiable need.
6. Use Spam filters - Using protective software is one of the most effective ways to control spam because filters will allow the e-mail's user to block any e-mails messages from specified address, domains or which have a specific subject or text from being deposited to the e-mail box.

(Source mainly from SKMM)

HANDLING SPAM IN E-MAILS - PART 1

Assalamualaikum and Selamat Sejahtera

Today I would like to touch about Spam in e-mails. As an e-mails users, there are no doubts that everybody has been experienced when received Spams in their e-mails. For sure, these Spams is really frustrating to the users.

What is Spam?

Spam is defined as mass sending of unsolicited or unwanted message either to our e-mails or nowadays into our mobile phone. Normally, spam is using for spreading viruses, but there also spam for marketing and create publicity for products and services.

Therefore, spam will create less confidence to the e-mail users toward e-mail usage. By the way, for e-mail service provider, spam will increase their cost due to impose more storage, transmission and computing costs.

The only way to distinguish between legitimate message and spam is consent. If you asked for that information, it is not spam. For instance, an e-mail from friends is not spam.

There are several ways how the spammers get e-mail address. Firstly by using automatic programs or 'harvesters' to scan newsgroup, webpages and forwarded e-mails. Secondly by purchasing lists of e-mails from third parties and lastly by using 'dictionary attack' in order to try out all possible combinations of letters, common names and words in e-mail address.

Thanks you.

In next posting, I will details tips to reduce Spam. (Main source from SKMM)

RESALE OF DOMAIN NAMES

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DOMAIN NAMES/INTERNET ADDRESS COORDINATION

Who coordinate and set address or what we called as Domain Names in the internet?

The agency that coordinate the internet address or Domain Names is Internet Corporation for Assigned Names and Numbers (ICANN).

The Domain Names must be unique either as a name or a number compare to the others because the computer will know where to find each other. Therefore ICANN coordinates these unique identifiers across the world so the internet will become global.

ICANN coordinates the Domain Name System (DNS), Internet Protocol (IP) address, space allocation, protocol identifier assignment, generic Top Level Domain (gTLD), and country code Top Level Domain (ccTLD) name system management and root server system management functions.

These services were originally performed under U.S Government contract by the Internet Assigned Number Authority (IANA). ICANN now performs the IANA function.

Meanwhile, the Internet Assigned Numbers Authority (IANA) is a department of ICANN responsible for coordinating some of the key elements that keep the Internet running smoothly. Whilst the Internet is renowned for being a worldwide network free from central coordination, there is a technical need for some key parts of the Internet to be globally coordinated – and this coordination role is undertaken by IANA.

Specifically, IANA allocates and maintains unique codes and numbering systems that are used in the technical standards (“protocols”) that drive the Internet. IANA’s various activities can be broadly grouped in to three categories:

• Domain Names
  IANA manages the DNS root, the .int and .arpa domains, and an IDN practices resource.
• Number Resources
  IANA coordinates the global pool of IP and AS numbers, providing them to Regional Internet Registries.
• Protocol Assignment
  Internet protocols’ numbering systems are managed by IANA in conjunction with standards bodies.

IANA is one of the Internet's oldest institutions, with its activities dating back to the 1970s. Today it is a set of services provided by ICANN, an internationally-organised non-profit organisation set up by the Internet community to help coordinate IANA's areas of responsibilities. (Sources from ICANN and IANA)

MY FIRST EXPERIENCE IN COMPUTER WORLD

My first experience in ICT, 1992

When I was in Form 1 in the year of 1992 at my secondary school at Sekolah Menengah Kebangsaan Datuk Abdullah (SEMENDA), Astana Raja, Negri Sembilan, I was introduced to the computer world. During that time, my computer class will be held at night by one of the teacher's namely as Cikgu Fairus. He also acted as a hostel warden.

As a kampung boy, the computer is totally new things to me. At that time also, computer still new to the Malaysia education system. I still remember that when I back home normally at the end of every month, several computer literacy program was introduced maybe by the Felda Palong 6 administration to the peoples.

I was excited because during that class, I normally will enjoy to play computer game. The first lesson in that class is about BASIC language and we in the class learned how to instruct the computer using BASIC language to print something as a end product.

Actually BASIC language is an acronym from Beginner's All-purpose Symbolic Instruction Code.

My computer lesson certificate dated in 1993

The original BASIC language was designed in 1964 by John Kemeny and Thomas Kurtz and implemented by a team of Dartmouth students under their direction. BASIC was designed to allow students to write programs for the Darthmouth Time-Sharing System. It was intended specifically for the new class of users that time-sharing systems allowed. It was also design for a less technical user who did not have the mathematical background of the more traditional users and was not interested in acquiring it.

BASIC remains popular in numerous dialects and new languages influenced by BASIC such as Microsoft Visual Basic. In 2006, 59% of developers for the .NET Framework used Visual Basic .NET as their only programming language. (Source from Wikipedia)