I can't understand why some government offices imposed to their customers/clients to take -off their shoes or sandals before entering the office. For instance at the Pejabat Agama and also some at the Baitulmal at the State level.
The related department might said for hygienic reasons. My answer is "then, why the department need to outsource cleaner service?
I can't accept this issue. I believed that many customer doesn't want to do so. It is unacceptable.
For example, I will not enter any shop lots that imposed the same rule which is to take-off the shoes.
People said that small effort, generate big result.
In order to improve customer satisfaction especially in Malaysia public service, I would like to suggest to the higher authority to abolish this unneeded rules.
Therefore, all customers and clients can enter the particular department with their shoes and sandals.
In this, for sure will increase the customer satisfaction.
Thank you.
