Improving service delivery

The Honorable Chief Secretary to The Government of Malaysia, Y. Bhg Dato' Sri Dr. Ali bin Hamsa is our new Ketus Setiausaha Negara. His approaches in dealing with the government servants is really different compare to the previous one. His smile, openness, good listener and tolerant gave more happiness to the government servants to serve better for the nation. Hence, for sure its will improve government servants motivation's and spirit of works.

During job visit of Y. Bhg. Ketua Setiausaha Negara (Chief Secretary to The Government of Malaysia) to Perak on October 4th 2012, I asked the KSN regarding on his opinion about several government departments that still imposed to the customer to take off their shoes (menanggalkan kasut) when entering the counter.

The honorable KSN answered that it all depends to the head department to set rules and regulations to the customers. In this case, the KSN gave options to the head departments to decide.

Meanwhile, I would like to share my opinion's that majority of my PTD batch's agreed with me that the customer should be allowed to enter the service counter with their shoes.

Thank you.